Terms and Conditions
Processing and Shipping
Items are made to order unless marked RTS (ready to ship). Processing is currently 2 weeks due to Christmas closure. Shipping time is additional and estimated as per USPS and given at checkout. Orders with more than 8 items, please add on an extra 1-2 business days. Cancellation only accepted within 24 hours.
EXPRESS - 1 to 2 business days AFTER processing time
PRIORITY - estimated 2 to 3 business days AFTER processing time
FIRST CLASS - estimated 2 to 5 business days AFTER processing time
FREE SHIPPING - estimated 2 to 5 business days AFTER processing time
Orders will be shipped to the address you provided at checkout. Please check it carefully prior to submitting an order. Items re-sent due to an incorrect address will result in new shipping charges. This will be the responsibility of the buyer.
There will be no refunds on missing packages due to an incorrect address or package left unclaimed. If package is sent back to me because of address issues, and buyer refuses to pay shipping to have it resent, it will be considered a forced return. There are no refunds if item is personalized. If non-personalized, items will be refunded less the original shipping cost and a 20% restocking fee.
Returns and Exchanges
There are no returns on made to order items that are correctly made/made to given measurements as per listing. There are also no returns for items not received by a specific date unless priority express shipping was purchased, and/or as the seller I explicitly guaranteed before the date. The date must have been left at checkout in the notes AND agreed on in prior messages. Priority mail and first class have estimated delivery guidelines and no guaranteed delivery dates. Shipments by these methods will not be refunded for missing estimated delivery dates provided by the post.
For any exchanges customers pay return shipping and reshipping costs both ways. All exchanges must be discussed prior to sending for my approval and the item sent back within stated number days after delivery. Outside of this period, the return will be considered a forced return and the package will be rejected.
If a package is returned without prior authorization, it will be considered a forced return and will be refused/returned to buyer at buyers cost.
With any event-specific items, I require that customers contact me with any issues BEFORE the event. I do not accept returns of event-specific products after the event has passed. Examples such as Kentucky Derby bow ties, Christmas, Easter weekend.
I will consider an exchange if there is any issue with the craftsmanship provided I’m informed before the event and the item is sent back before the event.
Pictures of any damage or defect must be shown within 5 days of receiving package or before an event (if item is event specific).
Lost or Stolen Packages within the USA
Please provide a safe location for packages at your residence. If package is marked delivered but you cannot find it, please contact your post office. You can request GPS coordinates that show exactly where package was left.
> If package is confirmed left at your residence
- check around house, such as on porches, back door etc, to see if mailman left in another spot
- ask if another member of the household may have taken it in or a neighbor took it up for safe keeping.
If package is still not found then unfortunately it may have been stolen. In this case, I recommend making a police report about your stolen item. If police are aware they may be able to locate your stolen goods or be aware that an unscrupulous person is targeting your neighborhood and stealing packages.
However, while I sincerely commiserate, I cannot replace or refund for a stolen package. I can however offer you a discount on a repurchase (varies on the product) once you furnish a copy of the police report of the report number for verification purposes.
> If package is marked delivered but GPS shows it was left someplace else than your home
- ask the post office to retrieve your mail
- If near to your location, ask neighbor to return your mail
If attempts to retrieve mail fail, I will gladly refund or replace item and ship as per original ship method.